Case Study
Operations Cleanup for a Multi-Location Clinic
Multi-location healthcare clinic
The Problem
Scheduling and intake were fragmented across email, forms, and calls, causing missed appointments and long wait times.
The Mess
Manual intake routing, fragmented scheduling, high no-show rates.
What We Fixed
- Unified intake system with automatic scheduling
- Daily exception reports for clinicians
- Automated patient reminders and follow-ups
The Outcome
Reduced intake handling time, fewer no-shows, and clinicians start the day with a clear roster and exceptions list.
Results at a Glance
-42%
No-Show Reduction
60% faster
Intake Processing Time
Complete
Daily Visibility
"The automation and daily dashboards transformed how we operate. Our staff spends time with patients, not juggling spreadsheets."
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