Case Study
HVAC Contractor Dispatch Overhaul
Residential and commercial HVAC company
The Problem
Technicians were underutilized, callbacks were high, and the owner spent 3 hours daily on scheduling.
The Mess
Paper-based scheduling, no geographic routing, techs crisscrossing the service area, no visibility into job status.
What We Fixed
- Implemented ServiceTitan for dispatch and field management
- Created geographic zones for technicians
- Built standardized service checklists with photo requirements
- Established real-time dashboard for dispatch and utilization
The Outcome
Billable utilization increased from 52% to 78%, callbacks dropped by 60%, and the owner regained 15+ hours per week.
Results at a Glance
52% → 78%
Billable Utilization
60%
Callback Reduction
3 hrs → 30 min daily
Owner Time on Scheduling
"I did not realize how much money was driving around in my trucks doing nothing. Now I can see exactly where everyone is and what they are doing."
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